PAGE 6 BOUTIQUE ONLINE RETURN POLICY:
All items returned must be in new condition, unworn and unwashed. Sale Collection and Jewelry items are FINAL SALE and cannot be returned. Promotional discounted items may be returned (i.e. Flash Sales)
To receive a refund: Starting on 07/26/2019, all returns will be given store credit that can be used online and in stores. To initiate a return, please email firstname.lastname@example.org within 21 days of your original order date. We will verify order and then send you a prepaid shipping label to send your return back to us. Once we receive and inspect your return we will email you an electronic gift card within 3-5 business days to the email attached to your order. The gift card can be used both online and at our two locations.
EXCHANGES: We like to make exchanges as easy and fast as possible. Please give us a call at 803.548.0559 and let us know what item(s) you would like and we will pull it for you. This will also ensure that the item(s) you are wanting does not sell out. After receiving your return, we will call you with the exact shipping amount for your exchanged item(s). We will only hold exchange items for 7 business days.
STORE CREDIT & ONLINE GIFTCARDS: All store credits and giftcards issued are only valid within 365 days.
Again, SALE COLLECTION & JEWELRY ITEMS ARE FINAL SALE.
If something is wrong or defective with your order please call us at 803.548.0559 or email us at email@example.com immediately. Customer service is our top priority and we want to ensure you are satisfied with your order!
WANT TO RETURN AN ITEM?
Please reference the above policy and then follow these steps.
1. Reference our return policy above and make sure the item(s) to be returned meet all of our criteria.
2. COMPLETE the return form (PDF file) below and include it in the box with the item(s) you are returning.
3. Email firstname.lastname@example.org with your order # and attach completed return form.
4. Once we verify order is eligible to be returned, we will email you back a pre-paid shipping label to send your item(s) back to us.
5. Once we receive your refund, we will issue you an electronic giftcard to the email associated with your order. The email will come from email@example.com This store credit can be used online and in our stores.